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FAQ (Frequently Asked Questions)


How much does it cost?

The admission fee (including tax) is:
$25 per person for groups of 4+
$30 per person for groups of 3
$35 per person for groups of 2

Children aged 9 or less do not count towards your group size, and can join your group for free.

How many people are in a group?

Please note that children under the age of 10 do not count towards your group size.

Underground Bunker: 2 to 10 people (recommended 4 to 8)
Drunken Bar Heist: 2 to 10 people (recommended 4 to 8)

The group sizes for the other rooms will be announced as each room is launched.

The recommended group sizes take into consideration the physical dimensions of the rooms as well as the level of difficulty.

If your group size exceeds the recommended number of people, and you are concerned about being too crowded, you should consider dividing your group and booking two rooms instead of one.

Can children participate?

Yes! Although the puzzles and clues in our rooms are designed for youth (14+) and adults, groups can include younger children.

Children 13 and under must be accompanied by an adult, and usually enjoy our escape rooms when participating with their parents, or as a family.

Bookings for birthday parties, windups, and similar events are not usually recommended if the group consists mainly of 13 year olds and younger, and better suited for adults or youth 14+.

Older youth (14+) don't require adult supervision, however they are still required to have a Waiver signed by a parent/guardian.

Is there a waiver form?

Yes, adult participants sign our Waiver when they arrive on the day of the event.

Participants under the age of 18 must have our Waiver signed by his or her parent or legal guardian upon arrival. If a minor's parent/guardian will not be joining the group on the day of the event, they can download the Waiver from our website to print and sign in advance and have the minor bring the signed Waiver to the event.

How do I book?

You can click here to book online with a credit card. Or you can call us at 204-231-4903 to book without a credit card.

We can also arrange a booking via email at info@getoutescaperooms.com provided that the booking is at least a day in advance.

Which forms of payment are accepted?

We accept MasterCard, Visa, American Express, Interac debit cards, Apple Pay, Samsung Pay, Google Pay, and cash.

Is a deposit required?

To book your room online, there is a $25 deposit, which will be applied towards the admission fees when your group arrives on the day of the event.

Is the deposit refundable?

The deposit will only be refunded if you cancel your booking more than 48 hours prior to your scheduled time.

If a cancellation is made on short notice due to extreme weather resulting in government-issued recommendations against travel, then the deposit will be kept on file for use towards a future booking.

Is my group placed with another group?

No. Your group will have exclusive access to the room that you booked.

Are we actually locked in the room?

No. For your safety, the door through which you enter the room will remain unlocked. You are free to leave the room if necessary, such as to use the washroom.

Are your escape rooms scary?

No. Our current rooms are not intended to be scary. However, they are designed to create an immersive atmosphere, which can include different lighting and sounds. Some of our rooms may also include engaging challenges or surprises to increase the entertainment experience.

Where do I park?

Our entrance is at the back of the building at 420 Des Meurons Street, and we have a large parking lot with plenty of free parking.

How early should we arrive?

Your group should plan to arrive 15 minutes early to check in and sign our Waiver.

What happens if we are late?

Depending on how late you are, we may or may not have to reduce your playing time, or possibly cancel your booking, which would result in a loss of your deposit. This is to allow for the next group to start at their booked time.

Do we have to remove our shoes?

We will ask you to remove your outdoor footwear to keep our rooms clean.

Updates

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